Terms and Condition Koh Phangan Rentals

 
1. BOOKING PROCESS
 
1.1 Provisional Confirmation of Availability and Rates
Upon receipt of a request, confirmation of availability and the applicable villa rates will be advised.
Bookings are on a ‘first-come, first-served’ basis and are for a minimum of 5 nights (see individual listings for minimum stay variations)
 
 
1.2 Exclusions & Additional Charges
Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakage’s.
Fair wear and tear accepted.
See individual listings for refundable breakages deposit amount. Paid in local currency cash upon check in, returned upon a satisfactory check out.
 
 
1.3 Initial Deposit
Once the booking is accepted and the rate agreed a 50% deposit is required via bank transfer inc taxes. Upon receipt of the deposit your booking is confirmed via email with a copy of the bank statement showing your deposit into Koh Phangan Luxury Villas bank account.
 
 
1.4 Balance Payment
Transfer of the outstanding balance must be paid at least 21 working days prior to the day of arrival, unless otherwise specified in the confirmation of availability.
Should the booking be made within 30 days of arrival the full payment is due upon confirmation and prior to arrival.
 
 
2. PAYMENT
Payment can be made via international bank transfer,and should include all banking fees.
 
 
3. CANCELLATION
If it becomes necessary to cancel all or any part of the booking we must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.
The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:
Cancelation 21 days or more prior to arrival – 25% of the deposit refunded
Cancelation 20 days or less prior to arrival – 50% of the total balance refunded
 
 
4. ARRIVAL & DEPARTURE TIMES
Guests should assume that the Check In Time is 3:00pm and Check Out time is 10.30 am (early arrival and late departure will depend upon availability of the villas at the time of arrival or departure). An additional Fee may be applicable and will be advised at the time of booking.
The Client is responsible for informing the correct arrival details (flight number, which airport, ferry times etc) whenever a collection service is offered.